We’re not going to write loads of legalese that no-one reads, let alone understands. So here’s our attempt at a plain English version.
Cancellations, Curtailments & No Shows
Suffice to say that we’re a small business with a large mortgage, and therefore last-minute cancellations, curtailments and ‘no-shows’, if and when they happen, are a big deal for us.
However, we’re entirely reasonable people, we do accept that sometimes plans change at short notice, and as such we’ve devised the following approach which we think balances both parties needs fairly, and gives you the opportunity of upgrading to a more flexible cancellation policy.
Our standard policy is that you can cancel without charge up to midnight 3 days prior to arrival. This gives us a fighting chance of re-letting your room to someone else. For the sake of clarity, if you wish to cancel a booking starting on a Monday, you would need to inform us by midnight on the preceding Friday, which you can do by telephone (leaving a message if the answerphone is on) or email.
If you really need as much flexibility as possible, then please feel free to purchase our Cancellation Waiver option in addition to booking our Standard Rate. This allows you to cancel or curtail your booking up to midday on the day of arrival, and by 10am each day throughout your stay.
We reserve the right to take payment for all bookings made within the Cancellation Period at the time of booking.
If you cancel within the 2 day notice period, we reserve the right to charge you for either the full cost of your booking, or 2 nights, whichever is the lower.
We therefore thoroughly recommend that you treat your booking with us exactly as you would booking a holiday overseas, and ensure that you have appropriate insurance for your needs.
For precisely the same reasons as outlined under Cancellations (that pesky mortgage thing), we try and let as many as of our rooms as possible at all times. As such, if your planned 3 day stay in Ipswich looks like becoming a 5 day stay, please do let us know as soon as you can, so we can try and accommodate you. Clearly we can’t guarantee to help you, but we will bend over backwards to do so.
All bookings must be secured with valid credit or debit card details. We reserve the right to pre-authorise an amount equivalent to your total bill against your card. Payment is due by the commencement of your stay, or on arrival. We will typically send an invoice to you by email after receiving your booking.
We offer considerable choice in terms of payment methods.
- Cash or bank transfer (BACS or PayM) there is no surcharge.
- Personal debit card – 1% surcharge
- UK issued business debit cards and all credit cards – 2% surcharge
- Non UK issued cards – 3% surcharge
Please note that the above surcharges do not make us a profit at all – they simply cover our costs.
As an independently run bed and breakfast, although we’re in the house a lot and do prefer to offer a personal meet and greet, we don’t run a 24 hour reception service. However, due to the wonders of modern technology, we are able to offer a 24 hour self check in service (from 11am on day of arrival).
We will send you full details of this option once you’ve booked.
Rooms to be vacated by 10am on day of departure please, so we can prepare for incoming guests. We can usually accommodate a slightly later check-out for a couple of rooms (first come first served), but unagreed late checkouts will also be charged at £10 per hourly period to cover our overtime costs.
Although we love animals, especially dogs, we have to consider our other guests, and as such we do not accept pets. Sorry.
As well as being a guest house with several other people in situ, Lattice Lodge is also our home. As such, we request that guests behave in a reasonable manner at all times. If a polite request fails to remedy the situation, we reserve the right to terminate the licence to occupy of any person or persons that, in our view, cause serious detriment to the enjoyment of others in the house. We really, really hope never to use this one!!!
Please do not leave valuables in your rooms, as we cannot be held responsible for any loss or damage incurred.
All damages will be charged for.
Best Price Guarantee
1. Comparison Rate must be for the same arrival and departure dates, room type, board basis and occupancy.
2. Your claim must be made by email within 24 hours of your booking, including a link to the site with the Comparison Rate.